Privacy Policy

Information We Collect

We collect the following types of personal information:

Order information: Name, email address, shipping address, phone number, and payment details when you make a purchase.
Contact information: Name and email address when you contact us via email or social media.
Usage data: IP address, browser type, pages visited, and time spent on our website (collected automatically via cookies and analytics tools).

How We Use Your Information

We use your personal information for the following purposes:

To process and fulfill your orders, including shipping and customs documentation.
To communicate with you about your order status, tracking information, and customer support.
To comply with international shipping regulations (including phytosanitary certificates and customs requirements).
To send promotional emails or updates, only with your consent.
To improve our website and services.

Sharing of Information

We do not sell your personal information. We may share your information with:

Shipping carriers: DHL, and other carriers to deliver your order.
Customs and government authorities: As required by international shipping regulations
Payment processors: Wix Payments and other secure payment providers to process transactions.
Service providers: Third-party tools that help us operate our business (e.g., Wix, Google, Cloudinary), bound by confidentiality agreements.

International Data Transfers

We ensure such transfers comply with applicable data protection laws.

Data Retention

We retain your personal information for as long as necessary to fulfill your order, comply with legal obligations (such as tax and export records), and resolve any disputes.

Cookies

Our website uses cookies to enhance your browsing experience and analyze site traffic. You may disable cookies through your browser settings, though some features of our website may not function properly as a result.

Your Rights

Depending on your location, you may have the following rights regarding your personal data:

Right to access the personal data we hold about you.
Right to correct inaccurate data.
Right to request deletion of your data.
Right to object to or restrict. processing of your data.
Right to data portability.

Security

We take reasonable measures to protect your personal information from unauthorized access, disclosure, or loss. However, no method of transmission over the internet is 100% secure.

Third-Party Links

Our website may contain links to third-party websites (e.g., social media platforms). We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies.

Children's Privacy

Our services are not directed to children under the age of 13. We do not knowingly collect personal information from children.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the updated policy on this page with a revised date.