01

Free Shipping

We are pleased to offer free shipping on orders over $150.

Delivery Options

Standard Delivery

Door-to-door delivery service available for:

• United States

Expected delivery time: 3–5 business 

02

General Shipping Information

Order Processing

• Orders are typically processed within 1–2 business days
• Processing may take additional days if phytosanitary certificate is missing
• Tracking number will be provided once your order ships
• Shipping days are Tuesday and Thursday only
• Business days are Monday through Friday, excluding holidays

Package Protection

• All plants are carefully packaged to ensure safe delivery
• Heat packs are not provided for cold weather shipping
• Instead, all plants are carefully wrapped with air-cap bubble wrap
• Professional packaging materials are used to prevent damage

Shipping & Customs Information

• As we deal with live plants, customs inspection may cause delivery delays
• Some locations may have restrictions on certain plant species
• Additional documentation may be required for specific destinations
• Import duties and taxes are the responsibility of the recipient
• For duty-related inquiries, please contact your local customs authority or DHL directly

Weather Conditions

• During winter season, we actively monitor weather conditions along shipping routes
• For the safety of your plants, we may postpone shipments during extreme weather conditions
• Our team will reschedule shipping dates at our discretion to ensure plant safety
• Please note that we cannot guarantee plant survival in extreme temperatures

03

Refunds & Order Issues

Due to the nature of live plants and international shipping,
returns are generally not accepted.

If your order arrives with significant damage or issues, please contact us within 24 hours of delivery with clear photos of the package and plants.

We will review each case individually and do our best to assist.